VIRTUAL LABORATORY CUSTOMER EXPERIENCE PROGRAMME

Virtual Event

VIRTUAL LABORATORY CUSTOMER EXPERIENCE PROGRAMME

Virtual Event

the brief

VIRTUAL LABORATORY CUSTOMER EXPERIENCE PROGRAMME

We were challenged to develop a bespoke customer experience programme, combining a virtual laboratory tour with live learning and engagement opportunities for our client’s key customers.
This is intended as an intimate, VIP experience with flexibility to allow participants to customise their learning experience via a programme that will include a mix of live and pre-recorded, virtual product demonstrations and 1:1 discussions.
Intimacy and engagement are critical drivers.

We were challenged to develop a bespoke customer experience programme, combining a virtual laboratory tour with live learning and engagement opportunities for our client’s key customers.
This is intended as an intimate, VIP experience with flexibility to allow participants to customise their learning experience via a programme that will include a mix of live and pre-recorded, virtual product demonstrations and 1:1 discussions.
Intimacy and engagement are critical drivers.

VIRTUAL LABORATORY CUSTOMER EXPERIENCE PROGRAMME

solution

We designed a ‘campus-style’ virtual environment comprising a lounge area for informal conversations, private meeting room for in-depth 1:1 discussions and a demonstration area to host on-demand product content and live

or virtual laboratory tours and demonstrations from remote sites. The environment was carefully designed to create a relaxed, intimate and easily navigable space blending science and innovation with a contemporary, VIP experience for visiting guests.

We designed a ‘campus-style’ virtual environment comprising a lounge area for informal conversations, private meeting room for in-depth 1:1 discussions and a demonstration area to host on-demand product content and live

or virtual laboratory tours and demonstrations from remote sites. The environment was carefully designed to create a relaxed, intimate and easily navigable space blending science and innovation with a contemporary, VIP experience for visiting guests.

experience

THE
OVERVIEW

• On-going daily customer experience programme
• Run over 2-days per week with a maximum of 10 guests per day

THE
OVERVIEW
• On-going daily customer experience programme
• Run over 2-days per week with a maximum of 10 guests per day

Campus

style environment

Lounge Area

Informal conversations / live chat

Private Meeting

1:1 discussions

Demonstration Area

Live or virtual lab tours or product demonstrations

Walls & window

On-demand or downloadable content

showcase

showcase

Virtual Event

CHAMPIONSHIP ARENA

We were challenged to create a bespoke, virtual environment to support the roll-out of a global sales training programme.

Paul
showcase

Vienna

GLOBAL CONGRESS PROJECT

Our task was to manage our client’s participation at a global medical congress, including all the travel & logistics arrangements, exhibition booth design & build and sponsored, clinical symposia.

Paul
showcase

Copenhagen

GLOBAL DIABETES SUMMIT

Hosted in Copenhagen, this ‘first of its kind’ summit drew together a diverse global audience from 26 different countries and spanning industry, academia, government, city/urban planning and the healthcare profession to focus on the rise of urban diabetes.

Paul
showcase

Virtual Event

VIRTUAL LABORATORY CUSTOMER EXPERIENCE PROGRAMME

We were challenged to develop a bespoke customer experience programme, combining a virtual laboratory tour with live learning and engagement opportunities for our client’s key customers.

Paul
showcase

London

EUROPEAN PRODUCT LAUNCH

Undoubtedly, one of our more technically challenging briefs, our task was to deliver the official launch of a new diagnostic instrument measuring 5m in length and weighing in at a mighty 1.5 tonnes at the client’s exhibition & events space in London.

Paul
showcase

Brighton

ANNUAL COMPANY CONFERENCE

Having run this event for the previous 9 years, Activate’s challenge was to work with the client team to create something different both for the conference and party elements of this event.

Paul